Contact support
Email ShareTime
For help with your account, pairing with your partner, shared plans, notifications, purchases, or app settings, contact us at the email below. Tell us what happened, what you expected to happen, and what phone you use.
Common topics
What we can help with
Account and sign-in
Help with creating an account, signing in with email, Google, or Apple, forgotten passwords, and getting back into your account.
Partner pairing
Questions about pairing with your partner, invite links or codes, unpairing, and what your paired partner can see.
Calendars and notes
Help with shared events, reminders, notes, imported calendar items, and plans that are not showing up where you expect.
Alarms and notifications
Help with alarm permissions, scheduled alarms, reminder alerts, and notifications that are missing or arriving at the wrong time.
Subscriptions
Help with ShareTime Plus, subscription status, canceling a subscription, purchase issues, and Apple refund requests.
Ads and privacy choices
Help with ads shown to free users, privacy choices for ads, and where to change ad settings on your phone.
Troubleshooting
Quick checks
- Update ShareTime to the latest available version and restart the app.
- Confirm your iPhone has an active internet connection.
- Check that both partners are signed in and still paired.
- Check that notifications, calendar access, and alarms are allowed in your phone settings.
- For missing shared items, give the app a moment to update, then reopen it.
Please do not send your password, authentication codes, private payment details, or full screenshots that reveal information you do not want support to review.
Account and billing
Subscriptions and account requests
ShareTime subscriptions and purchases are handled by Apple. You can manage or cancel subscriptions in your Apple ID subscription settings. Refund requests are also handled by Apple.
Privacy choices
Control your ShareTime settings
You can manage notification permissions, calendar access, alarm permissions, ad privacy choices, partner pairing, and account deletion from the app or your phone settings. For details about what ShareTime handles and how partner visibility works, read the Privacy Policy.
Read the Privacy Policy